Core Training Topics

• Introduction to the events industry
• Professional appearance and grooming
• Workplace conduct
• Punctuality and attendance
• Customer-service fundamentals
• Verbal and nonverbal communication
• Attendee engagement
• Conflict de-escalation
• Event terminology
• Registration and credentialing basics
• Guest-services procedures
• Brand representation
• Workplace safety
• Accessibility awareness
• Confidentiality
• Social-media conduct
• Incident escalation
• Timekeeping and assignment completion

Before qualifying assignments, personnel may receive information about:
• Client expectations
• Event schedule
• Venue
• Position responsibilities
• Uniform
• Reporting location
• Supervisor
• Break procedures
• Technology being used
• Emergency contacts
• Prohibited conduct
• End-of-shift requirements

Personnel who successfully complete required training modules may receive an ACTS Academy completion designation.

Completion of training does not guarantee employment, a specific assignment, minimum hours, or continued placement. Assignment decisions depend on client requirements, availability, performance, qualifications, and business needs.

ACTS Academy welcomes potential collaborations with:
• Colleges and universities
• Workforce-development organizations
• Hospitality programs
• Reentry programs
• Veteran organizations
• Youth-employment programs
• Nonprofit organizations
• Community organizations
• Professional associations
• Convention and hospitality partners